TaskUs is seeking a Fraud Investigator to identify, review, and investigate fraud activity, claims/cases, and risk exposures from various delivery channels. Responsibilities include reviewing transactional activities, internal/external inquiries, and performing investigations to protect the client and its members’ financials and assets, and control and mitigate potential fraud loss. The role requires adherence to applicable federal and state laws, rules, and regulations and is performed under close supervision. Daily tasks involve investigating various types of fraud such as ID Theft, Synthetic ID, Check Fraud, and Account Takeover fraud; responding to inquiries; communicating with internal and external customers; collecting evidence and maintaining chain of custody; reviewing data to substantiate or disqualify claims; researching public records; creating detailed investigation reports; detecting fraud trends and recommending preventive measures; monitoring timelines to meet service level agreements and regulatory requirements; collaborating with other business units; identifying risk exposure and recommending control actions; supporting fraud detection and prevention projects; driving continuous process improvement; and maintaining knowledge of relevant laws and policies. Critical skills include familiarity with federal and state laws (e.g., Bank Secrecy Act, USA Patriot Act, OFAC regulations), fraud trends, member/customer service experience, analytical techniques for fraud and identity theft, investigative and problem-solving skills, effective communication, and organizational skills. The candidate must reside within a 60-mile radius of New Braunfels, TX.
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