Job Description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview: Are you naturally good with technology and eager to launch a career in IT? Under the direction of the Service Director, the Computer Prep Technician is a great starting point into the world of IT. As part of our Professional Services Team, you'll help prepare computer systems for our clients by learning how to configure, test, and deploy hardware and software. This role is perfect for someone who enjoys solving problems, working with computers, and is motivated to grow in a tech-focused environment.

Essential Functions

• Computer Setup and Configuration:
o Learn to assemble and configure desktops, laptops, and workstations.
o Install operating systems and software under guidance.
o Follow basic security practices such as installing antivirus software.
• Support and Troubleshooting:
o Assist with identifying and resolving hardware and software issues.
o Provide basic technical support to users.
o Collaborate with the Help Desk and senior technicians.
• Quality Checks and Documentation:
o Help test and ensure systems function as expected.
o Keep simple documentation on setup steps and any problems encountered.
• Inventory and Equipment Management:
o Track hardware and software inventory.
o Support restocking and organizing equipment.
• Client Service and Team Collaboration:
o Work with internal teams and occasionally support client visits.
o Provide friendly, professional service to both clients and coworkers.
• Learning and Development:
o Stay curious about emerging technologies.
o Take initiative to learn from experienced IT professionals and on-the-job training.
• Adherence to Policies:
o Follow company policies and procedures for data security, confidentiality, and client service delivery.

Additional Responsibilities
• A strong interest in technology and a desire to learn.
• Basic familiarity with computers and common software.
• Good problem-solving instincts and attention to detail.
• Friendly, team-oriented attitude.
• Ability to follow instructions and ask questions when needed.
• Flexibility to shift between tasks and support different IT functions.
• Documents work processes as required.
• Performs other duties as assigned.

Qualifications
• Any hands-on experience with computers (home, school, hobbyist, etc.).
• Entry-level IT coursework or certifications (CompTIA A+, etc.).
• Strong attention to detail and ability to work with precision.
• Effective communication and interpersonal skills for client interactions.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Resourceful - the ability to figure things out.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Punctual, dependable, goal oriented, and able to receive constructive coaching.
• Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

Physical Requirements
- Hearing: Adequate to perform job duties in person and over the telephone.
- Speaking: Must be able to communicate clearly with clients in person and over the telephone.
- Vision: Visual acuity adequate to perform job duties, including reading information from printed
sources and computer screens.
- Other: Requires occasional lifting and carrying items weighing up to 40 pounds unassisted.
Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding
and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling
exerted regularly throughout a regular work shift.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

Job Tags

Remote job, Full time, Work experience placement, Shift work,

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